Description:
We looking for a Technical Support Specialist for our organization. It involves market-driving product offerings that offer strategic programming across the accompanying specific showroom markets. Outside Power Gear ( “OPE”), Power Sports, Horticulture, Lift Truck, RV, and Marine. The Heavenly body Showroom bunch is essential for Group of stars Programming Inc., a Canadian-based organization, with a yearly income of roughly $3.5 billion.
Work Subtleties:
Industry: Data Innovation
Absolute Position: 1
Office: Client service
Orientation: No Inclination
Least Training: Lone rangers
Vocation Level: Experienced Proficient
Last Date April: 14, 2023
Posted On Mar: 14, 2023
The Position:
Position for the Technical Support Specialist Job:
We are hoping to employ a Specialized Help Trained professional (Bookkeeping), with extraordinary relational abilities – both verbal and composed. The singular will be liable for giving Level 2 specialized applications backing to our clients through the phone. This will include addressing complex inquiries on the capability and utilization of our items, and investigating, and settling issues with the product. The asset would be based in our Lahore Shape Programming Office.
Abilities and Capabilities:
There are some abilities and capabilities required for the Technical Support Specialist Job:
- An energetic, speedy student with solid tender loving care
- Exceptional order of English (verbal and composed). Experience living or concentrating in North America or the U.K. would be an or more.
- Client support centered. Courteous, proficient, and prudent.
- Solid scientific and critical thinking abilities
- Fundamental ERP Bookkeeping information (AR/AP/GL)
- Experience working with Bookkeeping frameworks like Quickbooks
Essential obligations include:
- Support and investigate clients’ restrictive programming and equipment issues/questions by means of phone, email, and additionally live talk
- Use the tagging framework to open tickets, focus on ticket line, and update and close tickets with complete and exact documentation in a convenient and successful way
- Recognize and heighten key help and item issues to the leader
- Handle night-time asks, as required
- Accomplish 80%+ positive consumer loyalty rating on shut-help tickets
- Accomplish KPIs in accordance with other colleagues (e.g., tickets shut each day, avg. goal time, and so on.)
- Help with keeping a cutting-edge knowledgebase
- Instructive/Specialized Necessities:
- Four-year certification or same ( inclination for bookkeeping or business the board)
- Least of 1 – 2 years of involvement working in a product/specialized help job (information on-reason and cloud would be an or more) utilizing a tagging framework and a knowledgebase
- Essential Bookkeeping information would be liked
- Solid working information on Microsoft Office
- Conversant in verbal and composed English
Ideal to Have:
Information on information and data set administration frameworks with SQL language abilities would be a more Windows Working Framework and essential equipment investigating
Work Shift:
Eastern Standard Time, 9 AM to 6 PM
Ready to show up on Saturday or Sunday, whenever required
Energizing Advantages we offer:
We offer some advantages for the Technical Support Specialist Job:
- Market-driving Compensation
- Clinical service – Self and Wards
- Guardians Clinical service
- Fortunate Asset
- Worker Execution based rewards
- Home Web Appropriation
- Movement Remittance
- Benefit Sharing Arrangement [Tenured Workers Only]
- Life Advantage
- Kid Care Office
- The organization Gave Lunch/Supper
- Proficient Improvement Financial plan
- Sporting facility for in-house games
- Inconsistent On-shore preparing amazing open doors
- Amicable workplace
- Leave Encashment
Application Support Analyst (Accounting) | Karachi, Pakistan
We are searching for an Application Support Analyst for our company. Star Group Home Developer Frameworks (CHS) is the main programming seller solely centered around the homebuilding business. It is North America’s quickest developing and best supplier of completely coordinated development data the executives answer for homebuilders.
Our parent organization is Group of stars Programming Inc. (CSI), a very much promoted, public Canadian programming organization that spends significant time in vertical market programming (www.csisoftware.com). We offer the advantage of working with a medium estimated organization while partaking in the help and chance of being important for an enormous association.
Work Details:
Industry: Data Innovation
Absolute Position: 1
Office: Client SupportGenderNo Inclination
Least Training: Single man
Vocation Level: Experienced Proficient
Least Experience: 3 Years
Last Date: April 19, 2022
Posted on March 14, 2022
Work Timings :
Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)
THE POSITION
We are hoping to employ an Undertaking Application Backing Expert, with excellent Bookkeeping, Scientific, verbal, and composed relational abilities, to satisfy support obligations for two Homebuilder Erp’s, from the Shape Karachi office, as a component of CHS’s worldwide Client Care group.
Obligations:
- Go about as the main line of correspondence with clients, in this manner zeroing in eagerly on consumer loyalty and relationship with the board
- Resolve client information-caused issues and other arrangements, investigating, and programming establishment issues.
- Responding to complex inquiries on the capability and use of items
- Examining, making due, following, and shutting client support issues, explicitly connected with the information base and elements of the application(s)
- Offering Help on 2 Home Developer ERP items – BuildTopia and BuildSoft.
- Meets generally characterized administration levels for irritating issues, re-allocates pass to the proper interior/outside group
- Joins in and partakes in Group gatherings
- Goes to CHS item preparing, as required
- Makes proposals to resolve issues, further develop administration and offer superior help
- Grows as often as possible clarified some pressing issues (FAQ) Documentation
REQUIRED Abilities
- College degree
- 3+ long stretches of big business programming support insight (ideally with worldwide clients)
- Industry experience private/business development, property the board, land the executives ideas/procedures and general bookkeeping rehearses
- Capable in MS Windows applications
- Magnificent relational abilities with clients at all levels from senior leaders to bookkeeping representatives and outsider implementers
- A fitness for really focusing on Clients and should have the logical capacity to determine client issues
- Open to overseeing clashing requests
- Fantastic relational abilities (verbal and composed)
- Positive group disposition and capacity to adjust to a high-speed climate
Energizing Advantages we offer:
- Market-driving Compensation
- Clinical service – Self and Wards
- Guardians Clinical service
- Opportune Asset
- Representative Execution based rewards
- Home Web Sponsorship
- Transport Recompense
- Benefit Sharing Arrangement [Tenured Representatives Only]
- Life Advantage
- Youngster Care Office
- The organization Gave Lunch/Supper
- Proficient Advancement Spending plan
- Sporting facility for in-house games
- Inconsistent On-shore preparing open doors
- Amicable workplace
- Leave Encashment